Tourist Refund Scheme (TRS) claim

DDP purchases of $300 or over are eligible for the TRS. You should read the following information carefully and ensure that you follow the guidelines. This has been copied from the Australian Tax Office site. Please go there for the latest information.

To claim a refund you must:

  • Spend $300 (GST inclusive) or more in the one store and get a single tax invoice
  • Buy goods no more than 60 days before departure
  • Wear or carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs Officer at a TRS facility
  • Claims at airports are available up to 30 minutes prior to the scheduled departure of your flight.
  • Claims at seaports should be made no earlier than 4 hours and no later than 1 hour prior to the scheduled departure time of the vessel.

The refund only applies to goods you take with you as hand luggage or wear (unless aviation security measures, effective from 31 March 2007, in regard to liquids, aerosols and gels prevent you from doing so) onto the aircraft or ship when you leave Australia. It does not apply to services or goods consumed or partly consumed in Australia, such as wine, chocolate or perfume. However, unlike other tourist shopping schemes, most of the goods, such as clothing and cameras, can be used in Australia before departure.

The TRS is open to all overseas visitors and Australian residents, except operating air and sea crew.

NEW – TRS Claim Website and Mobile apps

Save time by using the Customs and Border Protection Service’s mobile and web TRS apps.  Using the apps you can enter:

  • your travel details;
  • details of the goods for which you are claiming a refund of Goods and Services Tax (GST) and/or Wine Equalisation Tax (WET); and
  • how you prefer to receive your TRS refund.
  • Your information will be stored in a QR code and you must present this code, along with your purchased goods and original tax invoices, to the TRS facility at Sydney Airport on your departure from Australia.

If you successfully enter your TRS claim details using the apps, you will be able to use a dedicated queue at the TRS facility and processing your claim should be faster.

The GST refund is calculated by dividing the total amount of the purchase by 11. The WET refund is 14.5 percent of the price paid for wine. For example, if you buy goods for a GST-inclusive price of $660 you will receive a refund of $60. If the $660 is made up of a camera ($460) and wine ($200), you will receive a total refund of $89 (total GST refund of $60 plus $29 WET refund on the wine).

For more information, go to the Australian Customs TRS site.

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